Opportunities available for Service Advisors with
a least 1 year of sales or service experience. Qualified candidates
must have outstanding communication skills and a proven track record of
teamwork and excellent customer service. You must
hold a valid and clean driver's license. Job duties include:
·
Greeting Customers, scheduling service appointments and receiving vehicle information
·
Listening to requests of the service desired and clearly explaining information on the repair order
·
Referring the technician to the customer and/or test driving the vehicle to confirm source(s) of service repairs
·
Estimating the cost and time needed to do the repair, taking into account the customer's schedule
·
Handling customer complaints and maintaining high customer satisfaction standards
·
Periodically checking on the progress of the
vehicle of the servicing and contacting the customer when technicians
discover additional problems; getting customer approval to do additional
work and explaining the work performed and the charges
being billed.